When You Look Up a Phone Number and Say It

question 66

Multiple Choice

When you look up a phone number and say it over to yourself once so that you can dial the whole number without having to check it again, what part of the memory sequence are you using?

• A) retrieval
• B) short-term memory
• C) encoding
• D) sensory memory

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Definitions:

Time-Driven Activity-Based Costing

An accounting method that assigns costs to products or services based on the actual amount of time they consume resources.

Customer Support Department

A division within a company responsible for helping customers with their queries, complaints, and other service-related issues.

Resolving Issues

The process of identifying, assessing, and solving problems that may arise in a business, project, or process.

Customer Cost Analysis

The process of identifying and evaluating the costs associated with acquiring and retaining customers, to determine their profitability.