Of the Following Components of Total Quality Cost, Which Is

question 17

Multiple Choice

Of the following components of total quality cost, which is most damaging to a company attempting to achieve a reputation as a world-class manufacturer?

• A) Prevention costs.
• B) Appraisal costs.
• C) Internal failure costs.
• D) External failure costs.

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Definitions:

Mutual Understanding

A reciprocal recognition and acceptance of each other's feelings, thoughts, and communications often forming the basis of effective communication and relationships.

Integrity

The quality of being honest and having strong moral principles; moral uprightness.

Promise

is a declaration or assurance that one will do something or that a particular thing will happen.

Extended Eye Contact

Extended eye contact is a non-verbal communication form that occurs when two people look into each other's eyes for a longer period, indicating various emotions or intentions.