Which of the Following Is an Example of the Free-Rider

question 224

Multiple Choice

Which of the following is an example of the free-rider problem?

• A) A neighbor who refuses to help pay for a street light that is intended to help reduce crime
• B) A student who refuses to buy a college catalog
• C) A law enforcement officer who receives a uniform from the police department
• D) A fast food employee who is provided food at work

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Definitions:

Household Maintenance

Refers to the routine tasks and repairs needed to keep a home running smoothly and efficiently, including cleaning, fixing, and organizing.

Intangibility

A characteristic of services indicating that they cannot be seen, touched, or made tangible in the same manner as physical products.

Standards Gap

A type of service gap; pertains to the difference between the firm’s perceptions of customers’ expectations and the service standards it sets.

Service Gaps Model

A framework for identifying and analyzing the discrepancies between customers' expectations of a service and their actual experiences, aiming to improve service quality.