In Domestic Organizations,this Skill Could Be Said to Be Critical

question 55

Multiple Choice

In domestic organizations,this skill could be said to be critical for success in light of increasing diversity.

• A) Cultural flexibility
• B) Communications skills
• C) Creativity
• D) Self-management of learning

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Definitions:

Communications Gap

A mismatch between customers' expectations based on a company's promotional messages and the actual service or product delivered.

Standards Gap

The discrepancy that occurs when the perceived quality or performance of a product or service falls short of the expected or promised standards.

Knowledge Gap

The divergence in information that occurs when one party possesses more or superior information compared to another, often leading to unequal opportunities and outcomes.

Delivery Gap

The discrepancy between a company's service quality specification and the actual service delivery, often leading to customer dissatisfaction.