Sales Representatives Rewarding Themselves with an Extra Break After Having

question 48

Multiple Choice

Sales representatives rewarding themselves with an extra break after having remained calm and collected while interacting with a particularly angry customer are probably using this type of stress combating technique.

• A) Exercise
• B) Behavioral self-control
• C) Cognitive therapy
• D) Meditation

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Definitions:

Full-Employment Economy

An economic condition in which virtually all who are able and willing to work are employed.

Network Structures

refer to the arrangement of connections and relationships between individuals, groups, or institutions, often used to describe organizational or social networks.

Delegation

The process of assigning responsibility and authority to subordinates to complete a task, while maintaining accountability for the outcome.

Matrix Structures

An organizational structure that combines two or more lines of reporting, typically function and product, to more effectively manage complexity.