Emotional Labor Not Only Has Dysfunctional Consequences for the Employees

question 59

True/False

Emotional labor not only has dysfunctional consequences for the employees doing it,but also detracts from effective customer service.

---

Definitions:

Illness Anxiety Disorder

A chronic mental health condition characterized by excessive worry about having a serious illness, despite having few or no symptoms.

Social Anxiety Disorder

A mental health condition marked by intense fear or anxiety in social situations due to concerns about being judged, embarrassed, or scrutinized by others.

Stomach Cancer

A malignant tumor that forms in the tissues of the stomach, often resulting from genetic factors, lifestyle choices, or chronic gastritis.

Dissociative Identity Disorder

A rare psychological condition formerly known as multiple personality disorder, where an individual exhibits two or more distinct and alternating personalities.