The Way Members of the Organization Conduct Themselves with Customers

question 34

Multiple Choice

The way members of the organization conduct themselves with customers or other outsiders is one indicator of which of the organizational characteristics?

• A) Observed behavior regularities
• B) Dominant values
• C) Norms
• D) Organizational climate

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Definitions:

Positivist Sociologists

Scholars in sociology who believe that the social world can be studied with the same scientific accuracy and assurance as the natural world.

Criminal Status

The designation of an individual who has been convicted of a crime by a judicial body.

Labeling Approach

A perspective in sociology and criminology that emphasizes the importance of societal labels in the development of deviant identity.

Sociologists

Scholars or practitioners who study human society and social behavior by examining the groups, cultures, organizations, social institutions, and processes that develop when people interact and work together.