If a Patient Whose Account Is in Collection Calls the Office

question 23

Multiple Choice

If a patient whose account is in collection calls the office and states that he is sending a check for a portion of the outstanding amount, what should the medical assistant tell him?

• A) To address the envelope to her attention
• B) To send the check to the collection agency
• C) To write account in collection on the memo line of the check
• D) To send 60% of the amount to the office and the other 40% to the collection agency

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Definitions:

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