Before Leaving the Office, the Patient Gives the Medical Assistant

question 4

Multiple Choice

Before leaving the office, the patient gives the medical assistant $10 on account. What type of entry does the medical assistant make to the computer billing program?

• A) Charge
• B) Ledger
• C) Payment
• D) Adjustment

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Definitions:

Defense Mechanism

Psychological strategies employed unconsciously to protect oneself from anxiety arising from unacceptable thoughts or feelings.

Displacement

A defense mechanism in which an individual redirects emotion or reaction from the original source to another target.

Reaction Formation

a psychological defense mechanism where an individual unconsciously replaces unacceptable thoughts or feelings with their opposites.

False Consensus Effect

The belief that others share your opinions.