Which of the Following Is NOT a Way That Patients

question 11

Multiple Choice

Which of the following is NOT a way that patients commonly make payments on their outstanding accounts?

• A) Cash, check or credit payments at the time of an office visit
• B) Checks sent through the mail
• C) Automatic monthly payments made online from an Internet bank account
• D) Online payments made by credit or debit card through the practice website

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Definitions:

Performance Measurement

The process of evaluating and analyzing the effectiveness and efficiency of an action or operation, often using indicators or metrics.

Continuous Improvement

An ongoing effort to improve products, services, or processes through incremental and breakthrough improvements.

Non-Value-Added Cost

Expenses that do not add to the value or functionality of a product or service from the perspective of the customer.

Value-Added Cost

The increase in the value of goods or services as a result of a particular activity or process.