When a Patient Does Not Keep an Appointment or Call

question 39

Multiple Choice

When a patient does not keep an appointment or call to cancel, what should the medical assistant do?

• A) Send the patient a letter instructing him or her to find another physician.
• B) Have the physician call the patient.
• C) Document the missed appointment in the medical record.
• D) Nothing-the patient obviously does not want to see the physician.

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