Which Is Most Important When the Medical Assistant Answers the Telephone

question 17

Multiple Choice

Which is most important when the medical assistant answers the telephone?

• A) Obtain insurance information from new patients.
• B) Be courteous with a positive attitude and personality.
• C) Be willing to keep callers on hold; this is the sign of a busy office and a good doctor.
• D) Be able to answer any inquiry a caller to the medical office may have.

Utilize the relative frequency and classical methods to assign probability values.

Grasp the concept and applications of Bayes' theorem in computing posterior probabilities.

Determine the sample space size in multiple-step experiments.

Understand the addition law of probability and its application in calculating the union of events.

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