How Often Should the Medical Assistant Check Back with a Caller

question 60

Multiple Choice

How often should the medical assistant check back with a caller who is on hold?

• A) At least every 10 seconds
• B) At least every 20 seconds
• C) At least every 30 seconds
• D) At least every minute

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Definitions:

Implicit Associations

Implicit associations are unconscious links or connections between different concepts, feelings, or beliefs that influence an individual's attitude and behavior.

Explicit Associations

Refers to the direct and conscious connections made between ideas, thoughts, or symbols.

Correlated

When two or more variables are related in some manner, indicating a statistical relationship.

Ambivalence

The state of having mixed feelings or contradictory ideas about something or someone.