If a Caller Asks for the Office Manager by Name

question 55

Multiple Choice

If a caller asks for the office manager by name, what should the medical assistant usually do?

• A) Ask for the caller's name and then transfer the call to the office manager's extension.
• B) Ask for the caller's name and offer to take a message for the office manager.
• C) Place the caller on hold and call the office manager to find out if she wants to take the call.
• D) Offer to transfer the call to the office manager's voicemail.

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Definitions:

Value Of Y

A representation of the numerical or computed value associated with the variable Y in an equation or function.

Conditional Operator

A ternary operator in programming that evaluates a condition and returns one of two values depending on whether the condition is true or false.

Arguments

Values passed to a function or method when it is called, which are used within the function to perform operations or calculations.

Switch Statement

A control statement in programming that allows the execution of different parts of code based on the value of a variable.