What Should the Medical Assistant Do as Follow-Up If a Patient

question 10

Multiple Choice

What should the medical assistant do as follow-up if a patient calls to request laboratory results?

• A) If a paper medical record system is used, find the medical record and attach the message to the record.
• B) Review the laboratory results and write them on the message slip.
• C) Call the patient back if laboratory results are normal to avoid bothering the physician.
• D) Enter a note in the patient's medical record to state that the patient telephoned requesting laboratory results.

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Definitions:

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