If a Patient Calls to Request Authorization for a Laboratory

question 64

Multiple Choice

If a patient calls to request authorization for a laboratory or diagnostic test, what should the medical assistant do?

• A) Give the patient directions to the hospital or laboratory usually used by the patients of the office.
• B) Obtain authorization for the test from the physician and complete any necessary paperwork.
• C) Tell the patient that he or she must make an appointment to discuss the request with the physician.
• D) Complete a referral form if the patient has managed care insurance coverage.

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Definitions:

Progress

Forward or onward movement towards a goal, often in the context of recovery or development.

Grams

A metric unit of mass equal to one thousandth of a kilogram, commonly used to measure small quantities of material.

Kilograms

A unit of mass in the metric system, equivalent to one thousand grams.

Dimensional-analysis

A process of converting units of measurement to solve problems involving measurements of various dimensions.