Which Is Most Important When the Medical Assistant Answers the Telephone

question 17

Multiple Choice

Which is most important when the medical assistant answers the telephone?

• A) Obtain insurance information from new patients.
• B) Be courteous with a positive attitude and personality.
• C) Be willing to keep callers on hold; this is the sign of a busy office and a good doctor.
• D) Be able to answer any inquiry a caller to the medical office may have.

Understand the concept of productivity growth and its impact on long-term economic growth.

Calculate and interpret output per capita.

Recognize the historical trends in labor productivity growth in the U.S. and their implications.

Identify factors that influence productivity growth.

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Definitions:

Multiple Medications

The practice of taking several drugs concurrently, often to manage various conditions or diseases, which can raise considerations for interactions and side effects.

Discharged

The formal release of a patient from a hospital or healthcare facility after completing treatment.

Moderate-to-Vigorous-Intensity

A level of physical activity that elevates the heart rate and breathing, considered beneficial for cardiovascular health.

Public Health Agency

An organization focused on protecting and improving the health of the population through disease prevention, health promotion, and intervention in medical issues.