Which of the Following Is NOT an Important Aspect of a Pleasing

question 19

Multiple Choice

Which of the following is NOT an important aspect of a pleasing telephone personality?

• A) Clear enunciation
• B) Staying focused on the caller
• C) Avoiding an artificial telephone voice
• D) Speaking louder than normally

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Definitions:

Treasury Stock

Shares initially part of the company's outstanding shares that have been repurchased by the company.

Par Value

Par value is the nominal or face value of a bond, share of stock, or a coupon as stated by the issuer.

Stated Value

A per-share amount set by the board of directors for no-par value stock, which is not determined by market forces.

Revaluation Surplus

An increase in the value of an asset held by a company, recognized in equity, that occurs when the asset's current market value exceeds its previously recorded cost.