Which Is Done by an Answering Service If One Is

question 49

Multiple Choice

Which is done by an answering service if one is used by the medical office?

• A) Answer calls when the office is closed
• B) Answer all of the physician's telephone calls
• C) Answer calls only when the office is very busy
• D) Make it unnecessary for the office to hire a receptionist

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Definitions:

Scanlon Plan

A type of gainsharing program that rewards employees for improvements in productivity and cost savings within a company.

Gainsharing Plan

An incentive strategy that rewards employees for contributing to the company's productivity improvements by sharing the resultant financial gains.

Profit-Sharing Plan

A company-wide program that provides employees with a share in the profits of the company, typically based on its quarterly or annual earnings.

Merit Pay

A pay system where employees are compensated based on their performance, as measured through appraisals or achievements, incentivizing higher productivity and excellence.