If a Caller Asks for the Office Manager by Name

question 55

Multiple Choice

If a caller asks for the office manager by name, what should the medical assistant usually do?

• A) Ask for the caller's name and then transfer the call to the office manager's extension.
• B) Ask for the caller's name and offer to take a message for the office manager.
• C) Place the caller on hold and call the office manager to find out if she wants to take the call.
• D) Offer to transfer the call to the office manager's voicemail.

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Definitions:

SATA Drive Cable

A SATA drive cable is used to connect SATA (Serial ATA) hard drives to a computer motherboard, facilitating data transfer between the drive and the computer.

Motherboard

The main circuit board of a computer. Also known as the mainboard, planar, or system board.

High-Level Formatting

The process of preparing a storage device, like a hard drive or USB flash drive, for data storage by setting up a file system.

Partitioning

The process of dividing a computer's hard disk drive or solid-state drive into multiple logical storage units or partitions, to separate and manage data effectively.