If a Caller Asks for the Office Manager by Name

question 55

Multiple Choice

If a caller asks for the office manager by name, what should the medical assistant usually do?

• A) Ask for the caller's name and then transfer the call to the office manager's extension.
• B) Ask for the caller's name and offer to take a message for the office manager.
• C) Place the caller on hold and call the office manager to find out if she wants to take the call.
• D) Offer to transfer the call to the office manager's voicemail.

Identify factors leading to strategy changes in organizations.

Grasp the concept of response strategies to the global environment.

Know important international agreements and organizations affecting global operations.

Understand the basic characteristics and rights associated with common and preferred stocks.

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Definitions:

Well-Learned Responses

Reactions or behaviors that have been practiced and reinforced over time, becoming automatic or habitual.

Social Loafing

is the phenomenon where individuals exert less effort to achieve a goal when they work in a group compared to when they work alone.

Well-Learned Responses

Behaviors that have become automatic or habitual through repeated practice or reinforcement.

Social Loafing

A phenomenon in which individuals decrease their effort when working in a group compared to when working alone.