If a Patient Calls to Request Authorization for a Laboratory

question 64

Multiple Choice

If a patient calls to request authorization for a laboratory or diagnostic test, what should the medical assistant do?

• A) Give the patient directions to the hospital or laboratory usually used by the patients of the office.
• B) Obtain authorization for the test from the physician and complete any necessary paperwork.
• C) Tell the patient that he or she must make an appointment to discuss the request with the physician.
• D) Complete a referral form if the patient has managed care insurance coverage.

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Definitions:

Daily Sales

The total revenue generated from sales of goods or services in a single business day.

Personnel File

A collection of records pertaining to an employee's history and performance in an organization.

Kilometres

A unit of length in the metric system, equal to 1,000 meters, commonly used to measure distances between geographical locations.

Minutes

Units of time equal to one sixtieth of an hour, or 60 seconds, used to measure duration.