If a Patient Calls to Request Authorization for a Laboratory

question 64

Multiple Choice

If a patient calls to request authorization for a laboratory or diagnostic test, what should the medical assistant do?

• A) Give the patient directions to the hospital or laboratory usually used by the patients of the office.
• B) Obtain authorization for the test from the physician and complete any necessary paperwork.
• C) Tell the patient that he or she must make an appointment to discuss the request with the physician.
• D) Complete a referral form if the patient has managed care insurance coverage.

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Definitions:

Sexual Harassment

Unwanted or inappropriate sexual remarks or physical advances in a workplace or other professional or social situation.

Hostile Work Environment

A situation in a workplace where an employee experiences harassment or discrimination, making it difficult to work.

Title VII

A section of the Civil Rights Act of 1964 prohibiting employment discrimination based on race, color, religion, sex, or national origin.

Civil Rights Act

Comprehensive legislation in the United States that outlawed discrimination based on race, color, religion, sex, or national origin, initially enacted in 1964.