The Medical Assistant Receives a Telephone Call in the Morning

question 48

Multiple Choice

The medical assistant receives a telephone call in the morning from a patient who states that she has had a respiratory infection for several days, and that today she feels worse and is running a fever. Which of the following is the best response by the medical assistant?

• A) The medical assistant should instruct the patient to call an ambulance.
• B) The medical assistant should offer to take a message for the physician.
• C) The medical assistant should offer the patient an open appointment for that afternoon..
• D) The medical assistant should instruct the patient to drive to the emergency department of the local hospital.

---

Definitions:

Group Leader

An individual who is responsible for guiding, inspiring, and overseeing a group to achieve its objectives.

Regular Intervals

Fixed or consistent periods between events or actions.

Skills And Views

The combination of abilities and perspectives that an individual possesses and brings to various situations or tasks.

Virtual Team

Members work together and solve problems through computer‐based interactions.