How Should the Medical Assistant Handle a Call If the Caller

question 38

Multiple Choice

How should the medical assistant handle a call if the caller refuses to give any information and insists on speaking to the physician?

• A) Put the call through to the physician.
• B) Instruct the caller to write a letter to the physician and mark it "personal."
• C) Describe the call on a message form and state that the caller refused to identify himself.
• D) Keep the caller on the line while a coworker calls the police to have the telephone call traced.

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Definitions:

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A predetermined cost that is often used in budgeting and costing exercises to estimate the expected rate for services or products.

Direct Labour

The cost associated with employees who are directly involved in the production process.

Standard Hours

The amount of labor time that is expected to be spent on a particular task or to produce a specific quantity of goods under normal conditions.

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A comprehensive record of all financial transactions over the life of a company.