How Should the Medical Assistant Handle a Call If the Caller

question 38

Multiple Choice

How should the medical assistant handle a call if the caller refuses to give any information and insists on speaking to the physician?

• A) Put the call through to the physician.
• B) Instruct the caller to write a letter to the physician and mark it "personal."
• C) Describe the call on a message form and state that the caller refused to identify himself.
• D) Keep the caller on the line while a coworker calls the police to have the telephone call traced.

Identify the roles of the parties in a contract.

Understand the concepts of contract law and its sources, including globalization impacts.

Distinguish between different types of contracts (e.g., void, voidable, executed, executory).

Recognize the elements required for contract formation.

---

Definitions:

Racial/Ethnic Subcultures

Specific subgroups within a broader culture, defined by shared racial or ethnic heritage, often having distinct values, traditions, and social practices.

Subculture

A group within a larger culture that differentiates itself with distinct values, behaviors, and interests.

Policy

A course of action or principle adopted or proposed by an organization or individual.

Named Beneficiary

An individual, group, or entity designated in an insurance policy or financial account to receive benefits or assets upon the occurrence of a specified event, such as the policyholder's death.