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Basic Keyboarding/Computer Concepts

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Basic Keyboarding/Computer Concepts

Know how to deliver bad news within routine responses professionally.
Identify the characteristics and importance of internal operational messages within an organization.
Outline the process for organizing direct claim messages.
Understand why direct order is preferred for good-news and neutral messages.

Definitions:

Disparate Impact Discrimination

Occurs when policies, practices, or rules appear to be neutral but result in a disproportionate impact on a protected group.

Executive-Compensation Packages

The combination of salary, bonuses, shares, options, and other benefits provided to senior executives and corporate leaders as part of their employment agreement.

Securities Exchange Commission

A U.S. government agency responsible for regulating the securities industry, enforcing federal securities laws, and ensuring investor protection.

National Labor Relations Act

The National Labor Relations Act (or Wagner Act) created the NLRB, which administers most labor law in the United States.

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