When Making an Appointment for a Patient in a Managed

question 19

Multiple Choice

When making an appointment for a patient in a managed care plan who says that he has a referral from another physician, what should the medical assistant tell the patient?

• A) The patient will need a letter from the managed care plan in addition to the referral form.
• B) It will not be a problem to obtain the referral form after the patient has been seen.
• C) The medical assistant will call the managed care company to obtain the completed referral form.
• D) The office of the referring physician must provide a written or electronic referral form.

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Definitions:

HR Practices

Procedures and strategies employed by the Human Resources department to manage, support, and improve the workforce within an organization.

Alignment

The process of adjusting various elements (e.g., strategies, processes) so that they are congruent or in harmony towards achieving a particular goal or objective.

Manpower Training

The process of equipping employees or workers with the necessary skills and knowledge to perform their jobs effectively.

G7 Countries

A group of seven major advanced economies: Canada, France, Germany, Italy, Japan, the United Kingdom, and the United States.