Research on Addictions Indicates That

question 154

Multiple Choice

Research on addictions indicates that

• A) the majority of people who try cocaine do not become addicted.
• B) behaviors such as gambling cannot become addictive.
• C) only a small minority of America's ex-smokers kicked the habit on their own.
• D) regular marijuana smokers typically experience an irresistible craving for LSD.

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Definitions:

External Customer

A person or entity that purchases goods or services from a business but is not an employee or part of the organization.

Self-Esteem Trap

The circumstance that comes from taking a customer’s attack personally and letting it affect your self-esteem.

Customer's Attack

Hostile or aggressive behavior by a customer towards a service provider, often as a result of dissatisfaction.

Self-Esteem

The subjective evaluation of one's own worth based on personal judgments of competence and acceptability.