The Set of People Perceived as Different from "Us" Is

question 35

Multiple Choice

The set of people perceived as different from "us" is called a(n)

• A) ingroup.
• B) scapegoat.
• C) other-race effect.
• D) outgroup.

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Definitions:

Negotiation

A dialogue between two or more parties aimed at reaching a mutually beneficial agreement or resolving a dispute.

Resistance To Change

The unwillingness to accept or adapt to changes within an organizational or personal setting.

External Environment

The conditions, entities, events, and factors outside an organization that influence its activities and choices.

Customer-Friendly

Practices or attributes that make interactions with customers positive, satisfying, and conducive to loyalty.