The Tendency in Individualist Cultures to Attribute the Behavior of Others

question 25

Multiple Choice

The tendency in individualist cultures to attribute the behavior of others to internal,personal characteristics,while ignoring or underestimating the effects of external,situational factors is called

• A) cognitive dissonance.
• B) an attitude.
• C) foot-in-the-door-phenomenon.
• D) the fundamental attribution error.

Identify best practices for writing instructional messages to foster positive outcomes.

Learn the components of effective claim and adjustment messages to resolve issues.

Distinguish between effective and ineffective promotional material inclusion in customer responses.

Grasp the importance of and strategies for maintaining customer goodwill and loyalty in response to claims.

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Definitions:

Appendix

A small tubular organ attached to the large intestine, whose exact function is not fully understood, but is known to play a role in immunity.

Chronic Fatigue Syndrome

A complex disorder characterized by extreme fatigue that can't be explained by any underlying medical condition and is not relieved by rest.

Low-Grade Fever

A mild elevation in body temperature, usually indicative of the body's response to infection or illness.

Forgetfulness

The tendency or condition of being prone to forget or failing to remember information, personal experiences, or tasks.