Dominick,who Is a Copy Machine Salesman,provides Information on All Models

question 30

Multiple Choice

Dominick,who is a copy machine salesman,provides information on all models and honestly explains all their pros and cons,even of his competitors' machines.Dominick is using

• A) role playing.
• B) cognitive dissonance.
• C) peripheral route persuasion.
• D) central route persuasion.

Understand strategies for delivering negative news in a positive manner.

Understand the importance of perceived fairness and actual fairness in workplace communication.

Identify and apply strategies for becoming more sensitive to audience needs.

Recognize characteristics such as objectivity that facilitate consideration of all sides of an issue.

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Definitions:

Abraham Maslow

An American psychologist best known for creating Maslow's hierarchy of needs, a theory of psychological health predicated on fulfilling innate human needs.

Free Will

The belief in an individual's capacity to control their actions and make decisions independently of external forces.

Abraham Maslow

A renowned American psychologist who is famous for developing the hierarchy of needs theory, which suggests that psychological well-being is based on meeting essential human needs.

Cognitive Psychology

A branch of psychology that studies mental processes including how people think, perceive, remember, and learn.