Refer to the Figure Below

question 222

Multiple Choice

Refer to the figure below. Polysaccharide A functions as an energy source in plants, whereas polysaccharides B and C function as structural polymers in the woody tissues of plants.Based on their molecular structures, which property of these polysaccharides could be important in distinguishing these two different functions?

• A)   versus  glycosidic linkage
• B) A requirement for glucose as the monomer
• C) An ability to form hydrogen bonds between chains
• D) The number of carbon atoms in the monomer
• E) A monomer linkage between carbons 1 and 4

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Definitions:

Marketing of Services

Strategies and tactics used to promote and sell intangible services, as opposed to tangible goods.

Delivery Gap

A type of service gap; the difference between the firm’s service standards and the actual service it provides to customers.

Service Standards

The levels of performance and quality that service providers commit to delivering to their customers.

Empowerment

In context of service delivery, means allowing employees to make decisions about how service is provided to customers.