Quality System Essentials (QSEs) Form the Basis of a Laboratory's

question 84

Multiple Choice

Quality system essentials (QSEs) form the basis of a laboratory's quality management system (QMS) and contain the management information needed for a laboratory to perform quality work. Which of the following items might be studied as part of an examination of a laboratory's customer service?

• A) Examination of records of specimen recollects
• B) Feedback from customers including patients, patients' families, and health-care providers
• C) Examination of quality control records across all departments
• D) Feedback from instrument supply companies

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Definitions:

Successful Transition

The process of smoothly moving from one state or condition to another in a way that achieves intended outcomes.

Delegate Tasks

The act of assigning responsibility and authority to someone else to complete specific activities while retaining the ultimate accountability for their outcome.

Subordinate

An individual who is lower in rank or position, typically subject to the authority or control of another within an organizational hierarchy.

Project Completion

The phase in project management where all the tasks are completed, objectives are met, and the project deliverables are approved and handed over.