Quality System Essentials (QSEs) Form the Basis of a Laboratory's

question 84

Multiple Choice

Quality system essentials (QSEs) form the basis of a laboratory's quality management system (QMS) and contain the management information needed for a laboratory to perform quality work. Which of the following items might be studied as part of an examination of a laboratory's customer service?

• A) Examination of records of specimen recollects
• B) Feedback from customers including patients, patients' families, and health-care providers
• C) Examination of quality control records across all departments
• D) Feedback from instrument supply companies

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Definitions:

Leadership Perspective

The viewpoint or approach taken by an individual or group toward leading, influencing, and guiding others within an organizational context.

Situational Leadership Theory

A theory suggesting that the most effective leadership style varies according to the situation, including factors such as the task, people involved, and the environment.

Leadership Training

Educational programs or activities designed to enhance individuals' leadership skills and capabilities.

Leadership Development

The process of expanding the leadership abilities and capacities of individuals to improve leadership effectiveness within an organization or in personal scenarios.