Phlebotomists Are Often Members of Total Quality Management (TQM) Teams

question 49

True/False

Phlebotomists are often members of total quality management (TQM) teams but not continuous quality improvement (CQI) teams.

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Definitions:

Direct Supervisors

Individuals who have immediate authority over other employees in an organizational structure, responsible for managing day-to-day activities and performance.

Organizational Citizenship Behaviour

Actions by employees that are not part of their formal job requirements but contribute to the effectiveness of the organization.

Non-verbal Communication

Communication without words, including gestures, body language, facial expressions, and eye contact.

Direct Supervisors

Immediate superiors who manage employees on a day-to-day basis, overseeing their work and providing feedback, guidance, and support.