When Answering the Telephone, Phlebotomists Should State

question 8

Multiple Choice

When answering the telephone, phlebotomists should state:

• A) their names.
• B) the telephone number.
• C) the department name.
• D) both A and C.

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Definitions:

Shared Beliefs

Common values or principles held by a group of people or within an organization, forming the basis of its culture and decision-making.

Team Reflexivity

The extent to which teams deliberately discuss team processes and goals and adapt their behaviour accordingly.

Collective Efficacy

The shared belief among members of a group in their capability to execute actions necessary to achieve specific outcomes.

Team Trust

The belief among team members that their peers’ intentions are good and that there is mutual respect within the team, enhancing collaboration and efficiency.