A Patient Calls the Laboratory to Schedule an Appointment for a Chest

question 21

Multiple Choice

A patient calls the laboratory to schedule an appointment for a chest x-ray. The phlebotomist should:

• A) record the patient's name and phone number.
• B) tell the patient to call radiology.
• C) put the call on hold and call radiology.
• D) give the caller radiology's number and transfer the call.

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Definitions:

Pectoralis Minor

A thin, triangular muscle located beneath the pectoralis major in the chest, which aids in movements of the shoulder.

Spinous Processes

Projections of the vertebrae that point backward and downward, serving as attachment points for muscles and ligaments.

Vertebrae

The individual bones that make up the vertebral column, providing structural support and protecting the spinal cord.

Levator Scapulae

A skeletal muscle situated at the back and side of the neck, its primary function is to elevate the scapula.