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Which of these statements regarding patient relations is FALSE?
Behaviorally Anchored Rating Scales (BARS)
An appraisal system that evaluates employees' performance based on specific behavioral examples related to job performance.
Bias
A tendency, inclination, or prejudice towards or against something or someone, often in a way considered to be unfair.
Performance Appraisal
A systematic evaluation process of an employee's job performance and productivity in relation to certain pre-established criteria and organizational objectives.
Validity
The extent to which performance on a measure (such as a test score) is related to what the measure is designed to assess (such as job performance).
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