While Improving, a Client Demands to Have a Phone Installed

question 9

Multiple Choice

While improving, a client demands to have a phone installed in the intensive care unit (ICU) room. When a nurse states, "This is not allowed. It is a unit rule." The client angrily demands to see the doctor. Which approach should the nurse use in this situation?

• A)Provide an explanation for the necessity of the unit rule.
• B)Assist the client to discuss anger and frustrations.
• C)Call the physician and relay the request.
• D)Arrange for a phone to be installed in the client's unit room.

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Definitions:

Controlling Others

Exercising influence or authority over individuals to direct their behavior or decisions, often disregarding their autonomy or preferences.

Leadership

The act of guiding or influencing a group towards achieving its goals through direction, motivation, and implementing strategies.

Power

The ability or capacity to direct or influence the behavior of others or the course of events, widely studied in social and political sciences.

Referent Power

A form of influence that stems from the charismatic qualities or the respect and admiration one commands from others.