While Improving, a Client Demands to Have a Phone Installed

question 9

Multiple Choice

While improving, a client demands to have a phone installed in the intensive care unit (ICU) room. When a nurse states, "This is not allowed. It is a unit rule." The client angrily demands to see the doctor. Which approach should the nurse use in this situation?

• A)Provide an explanation for the necessity of the unit rule.
• B)Assist the client to discuss anger and frustrations.
• C)Call the physician and relay the request.
• D)Arrange for a phone to be installed in the client's unit room.

---

Definitions:

Unique Needs

Specific requirements or preferences that differ among individuals or entities, often necessitating customized solutions.

Economies of Scale

The cost advantages that enterprises obtain due to their scale of operation, with cost per unit of output generally decreasing with increasing scale.

Economies of Scope

Cost advantages that enterprises obtain due to a broad range of products rather than specializing in a single product or service, enabling more efficient use of shared resources.