Two Clients Get into a Heated Argument Regarding TV Program

question 14

Multiple Choice

Two clients get into a heated argument regarding TV program selections. The nurse turns off the TV and asks the clients to go to their rooms to cool off, after which they will discuss and attempt to resolve the problem. The nurse's action is an example of which assertive technique?

• A)Defusing
• B)Clouding or fogging
• C)Responding as a broken record
• D)Shifting from content to process

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