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__________ ensures that critical assets are sufficiently protected in a cost-effective manner.
Instrumental Support
Providing the equipment or systems needed to perform a task in a job setting.
Service Infrastructure
The foundational physical and organizational structures needed for the operation of a society or enterprise's services system.
Zone of Tolerance
The range within which customers are willing to accept variations in service delivery or product quality.
Quality Gap
Quality Gap is the difference between customer expectations for service quality and their perceptions of the actual service received.
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