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What is a diathesis?
Negative Words
Terms or phrases expressing refusal, denial, or a pessimistic viewpoint, often used cautiously in communication to avoid offense.
Adjustment Message
Communication that aims to resolve an issue or dispute, often related to customer service inquiries or complaints.
Apology Statement
A formal expression of regret or remorse for an action, typically issued to acknowledge a mistake and seek forgiveness.
Direct Request
A communication approach where the speaker explicitly states their need or desire without ambiguity.
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