_____ Is the Tendency to Describe Things in Extremes or Opposites

question 24

Short Answer

_____ is the tendency to describe things in extremes or opposites without any middle ground.

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Definitions:

Tangible Costs

Direct costs associated with the production or purchase of a good or service that can be easily quantified.

Value

The importance, worth, or usefulness of something to a person or in the market.

Quality

The degree to which a product or service meets or exceeds customer expectations in terms of reliability, design, functionality, durability, and satisfaction.

Long-Term Customer Relationships

The development and maintenance of enduring relationships between a business and its customers, leading to repeat business and loyalty.