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Listening involves the processes of:
Magnuson-Moss Act
A federal law aimed at protecting consumers from deceptive warranty practices.
Industry-Wide Safety Standards
Norms and regulations designed to ensure safe practices across an entire industry, often developed by consensus among industry members or mandated by governmental agencies.
CPSC
The Consumer Product Safety Commission (CPSC) is a U.S. government agency responsible for protecting the public from unreasonable risks of injury or death associated with consumer products.
Consumer Financial Protection Bureau
A U.S. government agency tasked with ensuring that consumers are treated fairly by banks, lenders, and other financial companies.
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