Greg's New Job Required That He Make a Sales Presentation

question 36

Multiple Choice

Greg's new job required that he make a sales presentation in Korea.When he arrived,he was stressed due to the differences in language,customs,and food.How would you best describe what Greg was feeling?

• A) Globalization
• B) Culture shock
• C) Difference in worldviews
• D) Exposure to co-cultures

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Definitions:

Customer Retention

Strategies and actions taken by a company to keep its customers doing business with it over time, thus reducing customer defections or churn.

Comcast

An American telecommunications conglomerate that is one of the largest broadcasting and cable television companies in the world, offering services such as video, high-speed internet, and phone over its cable networks.

Moral Hazard

A situation in policy and economics where one party is more inclined to take risks because the negative consequences of those risks will be borne, at least in part, by others.

Pre-contractual Problem

Issues that arise before a contract is finalized, often related to information asymmetry or negotiating terms.