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Cassie is joining a yoga studio because new memberships are quite inexpensive. When the director explains the plan to her, Cassie discovers that there are added costs for workshops, mats, and a number of other things. Though Cassie would never have thought to sign up at the final price, she has become committed to the idea and does join the studio. The yoga studio has effectively used the ____________ to sell Cassie a membership.
Communication Skills
The ability to effectively convey or exchange information, feelings, and ideas to others through speech, writing, or other forms.
Workplace Diversity
The inclusion of a wide range of differences among employees in an organization, including race, gender, ethnicity, age, sexual orientation, and cultural background.
Attitude
A predisposition or a tendency to respond positively or negatively towards a certain idea, object, person, or situation.
Multilingual Audience
A group comprised of individuals who speak and understand multiple languages.
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