When a Business Employs an Outside Company to Handle All

question 49

Multiple Choice

When a business employs an outside company to handle all customer correspondence and phone calls,the business is _____ its customer service department.

• A)outsourcing
• B)branding
• C)cybersquatting
• D)shrinking

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Definitions:

Anterograde Amnesia

A loss of the ability to create new memories after the event that caused the amnesia, leading to a partial or complete inability to recall the recent past, while long-term memories from before the event remain intact.

Retrograde Amnesia

A loss of memory-access to events that occurred or information that was learned before an injury or the onset of a disease.

Retroactive Amnesia

A type of amnesia where an individual loses memories for events that occurred before a certain event, often a traumatic one, making it difficult to remember past information.

Retrograde Amnesia

A loss of memory-access to events that occurred, or information that was learned, before an injury or the onset of a disease.