A Firm Can Monitor Quality Level Output in All of the Following

question 79

Multiple Choice

A firm can monitor quality level output in all of the following ways EXCEPT _____.

• A) customer surveys
• B) electronic sensors
• C) visual inspections
• D) share of marketplace

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Definitions:

Decisional Balance

Weighing the pros and cons of changing versus not changing a behavior, used in motivational interviewing and behavioral change.

Stages of Change

A model outlining the steps an individual goes through when modifying behavior, including precontemplation, contemplation, preparation, action, and maintenance.

Motivational Interviewing

A counseling approach designed to help individuals find the motivation to make positive decisions and accomplish established goals.

Contemplation Stage

A phase in the process of change where individuals are aware of a problem and are considering making a change but have not yet committed to action.