When Carla Instructs New Employees on Handling Customer Complaints, She

question 180

Multiple Choice

When Carla instructs new employees on handling customer complaints, she motivates them to respond with patience and a positive attitude. Carla has effective ______ skills.

• A) conceptual
• B) visionary
• C) intuitive
• D) human

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Definitions:

Syndesmosis

A type of fibrous joint in which two bones are joined together by a ligament or a membrane, allowing for slight movement.

Gomphosis

Fibrous joint in which a peglike process fits into a hole.

Symphysis

A type of cartilaginous joint where bones are fused together by fibrocartilage, providing strength with limited movement.

Fibrocartilage

A tough type of cartilage found at the intersections of tendons, ligaments, and bones, providing strength and flexibility.