When Toyota Was Faced with Serious Quality Problems and Was

question 167

Multiple Choice

When Toyota was faced with serious quality problems and was forced to recall thousands of vehicles, the company quickly formed a temporary group of employees to brainstorm the problem. This is an example of a(n) ______ team.

• A) problem-solving
• B) virtual
• C) self-managed
• D) cross-functional

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Definitions:

Role Modeling

The process of influencing others by exemplifying behaviors, attitudes, and values for them to emulate.

Strategic Contingencies

Activities that other groups depend on in order to complete their tasks.

Task Functions

Activities centered around planning, executing, and finishing specific work objectives within an organization.

Influence Tactics

Strategies or actions used to persuade or convince others to follow one's direction or to gain their support.