______ Communication with Customers Should Create Goodwill and Contribute to Customer

question 159

Multiple Choice

______ communication with customers should create goodwill and contribute to customer satisfaction.

• A) Formal
• B) Written
• C) External
• D) Every

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Definitions:

Commission

A fee paid to an agent or employee for conducting a transaction or a sale, which is often a percentage of the sale's value.

Nonprofit Academic

Refers to educational initiatives and institutions not aimed at generating profits, often focusing on public service and community needs.

Measurable Results

Quantifiable outcomes that can be used to gauge the effectiveness or impact of an activity, program, or policy.

Empowered Customers

Customers who have increased knowledge, choice, and influence over the products and services they purchase, often facilitated by technology and the internet.